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End-user interaction with machine learning based systems will result in new usability challenges for the fields of human computer interaction and machine learning. With machine learning systems becoming more and more prevalent, it is important that systems are properly designed in a user-centered manner. In order to address these challenges, the most relied upon usability inspection method-the heuristic evaluation-must be adapted for the unique end-user experiences that interactive machine learning presents. This project introduces ten heuristics for interactive machine learning.

This project is centered around Georgia Tech's IT Service Management Platform. The problem space revolves around inconsistencies in knowledge articles. My solution was a design system tailored for an audience with low technical expertise.

Came From Nothing is an interactive documentary that chronicles the incredible life story of Benjamin "Big Mouth Ben" Graham, an entrepreneur and motivational entertainer in Atlanta's Historic Sweet Auburn community. Big Mouth Ben overcame 17 years of addiction and homelessness on Auburn Avenue to open, together with his wife Tanya, a convenience store just two blocks from the same bridge under which he once slept.